Refund policy

Returns and refunds

You have 30 days from the date your item is delivered to request a return.

Change-of-mind returns

For returns due to a change of mind, colour preference, or fit, hats must be unworn, unwashed, and in resaleable condition. You are responsible for return shipping. Original shipping charges are not refundable for these returns. We do not charge a restocking fee.

Damaged, defective, or incorrect items

If your order arrives damaged or defective, or you receive the wrong item, please contact us so we can make it right. Alberta Strong covers the return shipping and, where a replacement is arranged, the cost of shipping the replacement. The unworn and resaleable-condition requirements for change-of-mind returns do not prevent you from reporting an item that arrived damaged, defective, or incorrect.

How to request a return

Contact us through the Contact page on our website with your order number and the reason for your return. For damaged, defective, or incorrect items, please include photos if possible. We will provide return instructions and the return address before you send the item back.

Refunds

After we receive and inspect your return, we will notify you of the outcome. Approved refunds will be issued to your original payment method. Your bank or payment provider may take additional time to post the refund.

This policy does not limit any rights you have under applicable consumer protection laws.